Project Engineer

i2v systems is a technology company in video surveillance and video analytics software. i2V stands for intelligent integrated video. i2V is a technology R&D company focusing on the design, development, and production of intelligent surveillance products.

The product offerings include IP video management software, intelligent video analytics/analysis using image processing, computer vision, machine, and deep learning, automatic number plate detection system, red light violation detection system, automatic traffic counting & classification (ATCC), central monitoring system, command, and control system, smart city dashboard, PSIM (physical security information management), incident management system, cloud surveillance, and mobile surveillance.

Job details

  • i2V/PE006
  • Full Time
  • Gurugram, Haryana

Job description:

The Project Engineer will provide on-site and off-site professional services to i2v customers, including proof-of-concept, on-site technical support, system deployment and commissioning, training, audits, and status assessments and will act as a general liaison between i2v and its customers.

What your day will look like:

Field Support :

  • Perform installation, audit, assessment, maintenance, and technical support of i2v systems on customer premises
  • Provide on-site and off-site professional services to i2v customers, including proof-of-concept, on-site technical support, system deployment and commissioning, training, audits, and status assessments and will act as a general liaison between i2v and its customers
  • Define product and functional requirements based on customer feedback and facilitate new product development work specific to the customer
  • Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades special concerns, and ad-hoc consulting for software implementation, integration, training, and change requests

Technical Support :

  • Use software tools to diagnose and solve complex issues and service outages
  • Conceptualize and articulate ideas clearly and concisely
  • Resolve problems in compliance with established processes
  • Ensure timely escalation of critical customer related issues through proper channels
  • Ensure timely resolution of customer issues
  • Collaborate with other Technical Support specialists and R&D engineers
  • Develop and maintain a strong relationship with new and existing customers
  • Develop and maintain an extensive working knowledge of i2v solutions
  • Contribute to the evolution of our software and Support processes
  • Participate in the elaboration of technical documentation and knowledge base article

About you :

  • Minimum Diploma/Degree in Computer Sciences, Computer Engineering, Electronics or equivalent
  • Strong analytical and troubleshooting skills in both hardware and software
  • Flexible, with a “can do” attitude, able to multitask, with an ability to manage priorities
  • Experience in customer service, technical support, and project management
  • Strong sense of urgency with a desire to constantly learn and evolve at the same pace as the software
  • Strong team player while possessing the autonomy to manage his own workload
  • Experience in electronic Security environment (CCTV, VMS,VA,NVR, DVR)
  • Fluent and proficient in verbal and written communication in English
  • Any other languages will be considered a strong asset

Technical Requirements :

  • Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.)
  • Excellent knowledge of networking principles and IP protocols
  • Experience with networking equipment configuration and troubleshooting (switches, routers, etc.)
  • Experience working with SQL databases
  • Clear understanding of TCP, IP and UDP protocol stack (DHCP, DNS, TELNET, SSH, RDP)
  • Understanding of network storage (SAN, NAS, iSCSI) principles and networking best practices
  • Understanding of server virtualization concepts
  • Understanding of OS (Linux , Windows server) and Hardware (GPU, RAM, CPU etc).

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    i2V Legal disclaimer: Performance metrics, deployment figures, analytics outputs, and results displayed on this website are based on specific implementation scenarios, controlled environments, or selected use cases. Actual performance may vary depending on hardware specifications, camera quality, network conditions, system configuration, site environment, lighting conditions, operational workflows, and other external factors. All images, videos, illustrations, dashboards, maps, and demonstrations shown on this website are for representational, illustrative, and informational purposes only. They are intended to showcase product capabilities and possible deployment scenarios. Unless explicitly stated, no visual content should be interpreted as depicting an actual customer site, live project, installation, location, organization, or real-world event. Any names, layouts, footage, environments, or scenarios presented may be simulated, sample-based, licensed, generic, or recreated for demonstration purposes. Similarity to any actual site, entity, or project is purely coincidental. i2V systems accepts no responsibility and shall not be held liable for any errors, omissions, misuse, assumptions, or misinterpretation of product outputs, website content, visuals, or performance claims.

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